how to send in your return/exchange
To return an item to REVOLVE please:
- Visit this page and fill in your order number and email address to generate a return request. You will be able to select the day you want your return to be collected.
- Pack your item(s) into a shipping envelope or box (ideally the original delivery box) and attach the return label to the box.
- Skynet will collect your return on the nominated day and return to back to the warehouse in Singapore for returns processing.
- Returns are generally processed between 8-10 business days from receipt, and you will receive an email confirmation once your return has been processed.
policy
Effective May 1st 2024, we will accept returns within 30 days for a full refund and within 60 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
REVOLVE does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.
conditions
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
SHOES
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
tracking my return
We recommend that you return merchandise to us using a traceable shipping method. Please retain record of your tracking number so that you are able to monitor the progress of the return as it is in route back to us.
refunds
Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
exceptions
holiday returns
During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
returns sent in error
In the event that you have mistakenly returned an item to Revolve that was not purchased from Revolve, please contact Customer Service by phone (562-926-5672) or via email (sales@revolve.com) as soon as possible. While we will attempt to assist you with locating and recovering the non-Revolve item, Revolve can not be held responsible for replacing, returning or otherwise compensating you for any non-Revolve items that you may have accidentally sent to Revolve
damaged items
If you receive an item that is damaged, please contact customer service immediately.
authenticity/warranty
With the exception of anything that is tagged as “Pre-Owned,” REVOLVE only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. REVOLVE warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.